FAQs
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Frequently Asked Questions
What is home care?
Home care provides personalized support in the comfort of your own home. Services can include assistance with daily activities, personal care, companionship, and other needs based on your individual situation.
Who can benefit from home care?
Home care can benefit seniors, individuals recovering from illness or injury, people living with ongoing health needs, and anyone who needs additional support at home.
What is respite care?
Respite care provides temporary support for individuals while giving family caregivers time to rest, handle personal responsibilities, or simply recharge.
How long does home care last?
The length of care depends on each individual’s needs. Services may be arranged for short-term recovery, ongoing support, or longer-term assistance.
About Home Care
What makes Family Care Services different?
We focus on personalized, compassionate care and meaningful relationships. Our goal is to support each client with dignity while giving families confidence and peace of mind.
Is Family Care Services licensed by the State?
Yes. Family Care Services is licensed to provide home care services in New Jersey and follows applicable state requirements and regulations.
Is Family Care Services accredited?
Yes. Family Care Services is accredited by CAHC (Commission on Accreditation for Home Care). We have been accredited since 2020 and undergo annual audits to maintain our accreditation status.
What areas of New Jersey do you serve?
We provide home care services throughout Northern New Jersey. Contact our team to confirm availability in your specific area.
Do you provide care for people who are not seniors?
Yes. Our services are available to individuals of different ages who need assistance due to illness, injury, recovery, disability, or other personal care needs.
Do you have Registered Nurses on staff?
Our care team includes qualified professionals who help ensure appropriate care and support. We can discuss your specific needs during the initial consultation.
About Family Care Services
What services does Family Care Services provide?
Our services include senior care, continuing care, recuperative care, personal care, companion care, and respite care. Services can be tailored to each client’s individual needs.
Are housekeeping and errands included?
Depending on the care plan, caregivers may assist with appropriate household tasks and errands that support the client’s daily needs and well-being.
What is unique about Family Care Services?
We take a family-centered approach to care. We listen to each client, understand their needs, and work to provide dependable support that promotes comfort, dignity, and independence.
How often are services available?
Care schedules are flexible and can vary based on individual needs. We can discuss hourly, daily, overnight, live-in, and other care arrangements during your consultation.
What is the difference between hourly, 24/7, and live-in care?
Hourly care provides support during scheduled hours. 24/7 care provides continuous coverage through caregiver shifts, while live-in care involves a caregiver residing in the home while following appropriate rest and working arrangements.
Services
How do I arrange for home care?
Simply contact Family Care Services to discuss your needs. We will learn about your situation, answer your questions, and guide you through the next steps.
Who will I meet during the initial in-home consultation?
A member of our team will meet with you and your family to discuss your needs, routines, preferences, and care goals.
How long will it take to get a caregiver?
Timing depends on your care needs, schedule, location, and caregiver availability. We work to coordinate appropriate care as quickly as possible.
Do I have to sign a long-term contract?
No, you do not. All families must sign a very simple and straight forward Service Agreement that gives Family Care Services permission to provide care. However, our team will explain all documentation and terms before care begins so you fully understand all responsibilities pertaining to care.
Is there a written Plan of Care?
Yes. The Nurse develops the Plan of Care during the Initial Assessment Process. A personalized Plan of Care helps outline the services, schedule and support needed to provide consistent and appropriate care. It is also a great way of outlining and communicating the Client and family’s expectations to the care team.
Process
How do you find quality caregivers?
We seek compassionate, dependable, and qualified individuals who share our commitment to providing respectful, family-centered care.
How do you screen and select caregivers?
Our caregiver selection process is designed to evaluate qualifications, experience, reliability, and suitability for providing quality home care.
What makes Family Care Services caregivers special?
Our caregivers are selected for more than their skills. We look for people who demonstrate compassion, patience, respect, dependability, and a genuine desire to help others.
How do you match caregivers with clients?
We consider the client’s care needs, personality, preferences, schedule, and other important factors when determining an appropriate caregiver match.
What if the caregiver is not a good match?
We understand that every relationship is different. If a caregiver is not the right fit, our team will listen to your concerns and work toward an appropriate solution.
How do you supervise caregivers?
Our team maintains consistent communication with both clients and caregivers to ensure all care needs are being met. Formal contact is made every 30 days, in the form of a phone call or in-person visit. However, we remain available to address questions, concerns and changing care needs at any time. In addition to regular communication by Administrative Staff, Caregivers must be supervised in-person, by a Family Care Nurse, every 60 days.
Will the same caregiver come for every visit?
We make every effort to provide consistency and maintain a familiar care team whenever scheduling and availability allow.
What happens if my caregiver does not show up?
Contact our office as soon as possible. We will work with you to address the situation and determine the appropriate next steps.
Who should I contact with questions about my caregiver?
Our office team is available to help with caregiver questions, scheduling concerns, service changes, or other care-related needs.
Caregivers
How much does home care cost?
Home care costs vary based on the type of care, schedule, number of hours, and individual needs. Contact us for a personalized discussion about your care requirements.
Are Family Care Services prices competitive?
Yes. We strive to provide high-quality, compassionate care at competitive rates while maintaining the level of service our clients and families deserve.
Does insurance cover home care services?
While some insurance policies such as Long-Term Care Insurance, will cover our services, the majority of our clients are typically “private pay”. This means that the funds are not covered by insurance and the responsibility falls on the client/their family. However, coverage depends on your individual insurance policy and the type of services being provided. We recommend reviewing your benefits and discussing your coverage with your insurance provider.
Cost
What are my payment options?
There are several convenient options available with Family Care Services, including ACH, Electronic Fund Transfer (EFT), and debit or credit card payments.
How is billing handled?
Our team will explain the billing process, payment schedule, and applicable charges before services begin so you know what to expect.
Do I tip my caregiver?
Caregivers are compensated for their work through Family Care Services. If you have questions about gifts or gratuities, please contact our office for guidance.
Do you accept Long-Term Care Insurance?
We can discuss your long-term care insurance benefits and help you understand how your coverage may apply to available services.
Does Medicare pay for home care?
Medicare coverage depends on the specific service and eligibility requirements. Contact us to discuss your situation and determine what options may be available.